To create an account click on the "Register" button in the upper right corner of the main page. Enter your E-mail, create your Username and Password. Then enter captcha and click on the "Register" button.
To enter the website click on the «Sign in» button in the upper right corner of the main page. Enter Your account name and Password, then click on «Log in».
How to place order
To make bank transfer:
1) You have to register. If you are already a member, you need to sign in using your login.
2)To send us a bank wire transfer you need to go through the verification here - https://www.xmlgold.eu/en/account/index#documents. Only verified customers may send us bank wire transfers.
3) On the main page in the section «Sell" choose Bank Transfer and fill in all required fields. In the right section "Buy" choose the currency You would like to buy.
4) Enter security code and click on «Continue» button.
To send us a bank wire transfer you need to go through the verification here
Only verified customers may send us bank wire transfers.
We check documents within 24 hours from Monday to Friday.
We need just 1 bitcoin confirmation from the bitcoin network and our system is completing an exchange automatically in 99% cases, the 1% is when our system fails in some reason...
All EUR and SEPA payments are preferred with XMLGold as EUR is being transferred fast and without delays like USD which are held in US Banks, with EUR we do not face such issues only except lack of the full beneficiary details, meaning the beneficiary details must be sent in full, such as the address, post code, bank address, PO Boxes are not accepted. We do not charge any conversion commission on an incoming EUR payments, and even if you live outside Euro zone or in an another country it is always better to send EUR bank transfer to us, our EUR to USD rate is taken from xe.com
We process Bank Transfers within 24 Hours as fast as possible, if the order was placed during weekends or Holidays, then there could be delays, banks do not work on weekends anyway, so the wire is being sent to the bank on Monday, sometimes they are processed faster and sometimes with a small delay.
If you are a new customer and sending money to us as a first time, then your funds will be on hold for 48 Hours, as soon as the funds are being cleared your order will be completed asap.
This will prevent from bank payments fraud which we are receiving quite often..
Yes you can get a refund, but refunds are processed within 2 weeks and there is a fee of 50 EUR an administration cost.