Свяжитесь с оператором.
Если операция обмена не завершена - можете! Вам будут обратно возвращены ваши деньги за вычетом комиссии платежной системы, в которой производилась оплата, т.е. возврат будет произведен за Ваш счет.
На главной странице рядом с логотипами платежных систем есть кнопка "Показать курсы обмена". Нажмите на нее, и вы увидите курсы обмена.
Все данные надежно шифруются и передаются по защищенному протоколу. Никто не может их узнать кроме вас и xmlgold.eu
Если прошло более одного часа и вы не получили свой обмен:
1) Проверьте правильно ли Вы указали номера счетов.
2) Обратитесь в поддержку где обязательно укажите номер операции обмена.
Вы не завершили сделку в течение 24 часов
Вы отправили неправильную сумму , и наша система не распознает ваш платеж как правильный
The best way to buy bitcoins is to deposit funds on to your XMLGold account which is called XMLMoney
by sending a bank wire transfer, to do so you can on xmlgold.eu by choosing Bank Transfer, USD, EUR or GBP
to XMLGold USD and fill out the form and send the bank wire out to the given details which you will receive in
to your email after you have uploaded the required documents, it will all take a few minutes of your time.
Once we receive your bank wire transfer to our bank account, we will automatically credit your xmlgold
account and you can start buying bitcoins and any other digital/e-currency available on xmlgold.eu website
as much there is available in our currency reserves on the left side menu.
Bitcoin transfer is not an instant, it can be transferred from a wallet instantly but it needs to get 3 confirmations from bitcoin network and then it will be automatically accepted by our system and exchanged to an e-currency if your choice.
Bitcoin exchange takes about 30 minutes, as bitcoin need to get some confirmations from its network.
The exchange is automatic and instant as usual, but sometimes we do not receive the full response by API and the exchange goes for a manual processing, also Perfect Money holds some payments for security reasons and completes them manually, in this case the exchange goes to the manual mode as well and if you have placed your order at night time then your order will be completed in the morning, our working time begins from 10 AM Spanish time to 10 PM.
If you send less bitcoins than it is on your initial order, then your exchange will be handled in a manual mode and will be delayed till our admin completes it with the less amount you sent, thus we suggest all our customers to send the exact amount as you entered in to your exchange order.
We need just 1 bitcoin confirmation from the bitcoin network and our system is completing an exchange automatically in 99% cases, the 1% is when our system fails in some reason...
Yes the bitcoin reserve is real and as well as other reserves are real, the reserves are actually bigger than you see, just in case we keep more to avoid delays if for example a customer A sends an order and customer B as well as customer C and one or two of them wont get his order completed due to a lack of the currency reserves.
First of all we send a bank wire as SHARED, it means we pay only our bank fees and when your bank receives the wire they charge their fee as well, it is only for the USD wires. All EUR bank wire payments arrive exactly as we are sending them. Also is some cases when the money goes to some exotic country, then it goes through 2 different correspondent banks and they may charge their fee as well.
This is the part we do not like mostly, as all USD wires are being sent and received through the intermediary banks in US New York and sometimes they hold the money for no reason for weeks. We cant do a thing in this case, only thing we can do is to recall the funds and refund the initial payment to our customer. We have no issue with EUR bank wires, they are fast and are delivered on time as well as the sending cost is much cheaper, therefore we suggest our customer to use EUR bank transfers instead of USD, it is a non sence to send a USD wire to us if you live in an European county and vice versa...
You do not need to log in, but to have a larger sending limit then you should be logged in, also there are many other benefits, but which makes it better is that when you are logged in to the xmlgold account then all your beneficiaries you have ever sent money are saved and you can edit them with just one click, it is good feature when you sending frequently wires to the same beneficiary.
All EUR and SEPA payments are preferred with XMLGold as EUR is being transferred fast and without delays like USD which are held in US Banks, with EUR we do not face such issues only except lack of the full beneficiary details, meaning the beneficiary details must be sent in full, such as the address, post code, bank address, PO Boxes are not accepted. We do not charge any conversion commission on an incoming EUR payments, and even if you live outside Euro zone or in an another country it is always better to send EUR bank transfer to us, our EUR to USD rate is taken from xe.com
We process Bank Transfers within 72 Hours as fast as possible, if the order was placed during weekends or Holidays, then there could be delays, banks do not work on weekends anyway, so the wire is being sent to the bank on Monday, sometimes they are processed faster and sometimes with a small delay.
If you are a new customer and sending money to us as a first time, then your funds will be on hold for 48 Hours, as soon as the funds are being cleared your order will be completed asap.
This will prevent from bank payments fraud which we are receiving quite often..
Yes you can get a refund, but refunds are processed within 2 weeks and there is a fee of 50 EUR an administration cost.