Frequently Asked Questions

Registration
Registration

To create an account click on the "Register" button in the upper right corner of the main page. Enter your E-mail, create your Username and Password. Then enter CAPTCHA and click on the "Register" button.

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Login
Login information

To login click on the «Sign in» button in the upper right corner of the main page. Enter Your account name and Password, then click on «Log in».



Test text

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Password recovery
Password recovery

If you forgot your password you can request new password.





Question

I forgot password, what to do?

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Account Settings
(Settings options)
Account Settings

Here you can review Personal information , transaction history and security settings.To access account settings first login and in upper menu you will see Account settings.

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Personal info
Where can i review my personal details?

Will be soon ...

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Account Verification
(acount verifications)
Account Verification instruction

Why do i need to verify my account?

Account verification needed as regulation to AML policy , to send us Bank transfer and online bank transfer to buy e-currency & cryptocurrency

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Transactions
Where to review transactions history?

Here you can review your orders and transaction history.
https://www.xmlgold.eu/en/info/transactions/

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Tickets
How to submit question?

Here you can create and submit new tickets to our Customer service support. As well you can see status of your ticket and reply to it.

Keywords: Where i can see ticket status? How to submit ticket? I have request or suggestion?

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Security
(Account Security settings)
how to set up security?

We have extra security settings for users. Here you can select what additional security to activate or disable.



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Pin card for login

ith Pin card you have advance security to secure your Xmlgold account.

To enable or disable the function of PIN card. Just click here on the box to turn on or off the function. By default this function is disabled


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Close/Delete your account
Can i delete my account?

If you wish to delete account please contact the support team by sending a ticket and your request will be processed as soon as possible.

Keywords:

How to delete account?

Can i delete my account?

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Discount system
How discount system work?

Start saving your money on exchanges with Xmlgold Discount system. With our program , we offer you big savings on Exchanges. The more you exchange, the greater your "Discount level». Level increases every time you exchange with us. Read more detailed information link - https://www.xmlgold.eu/en/discount_system

Keywords:

How Discount system works?

Xmlgold Discount program?

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Referral program
XMLGold Affiliate Program

To participate in the affiliate program you need to register

More information you can read at https://www.xmlgold.eu/en/referal/


Do you have referral program?


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Finance (Bank and Prepaid card)
Where is my money? Pending transaction
(Bank,Online and SEPA transfers)
Didn't receive payment

In case you didn't receive payment or something got delayed immediately contact our Support team


Question:

Where is my money?

Where is my bank transfer i didn’t receive it?

I sent Bank transfer but where is my Perfectmoney?

I sent Sepa 3 days ago and still didn't receive my order?

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Prepaid card
(About prepaid cards)
The main benefits of having Prepaid Card

Our prepaid cards are ideal for a range of uses.

The card's anonymity will make you secure and with all the flexibility you expect

from a financial service.

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How to order prepaid card

1) You have to register. If you are already a member, you need to sign in using your login.

2) Then go to Prepaid Card section

3) Select your desired currency for Prepaid Visa Card: EUR Card, GBP Card or USD Card.

4) Select payment method to pay for XMLGold prepaid Card, review, confirm and pay for the order.


Link to Article with step by step instruction

How can i order xmlgold card?

Order prepaid card

Order credit card Visa mastercard

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Verification process KYC

To receive the card, You need to complete the Identity Verification Process (KYC).

  1. You need to sign in using your login.
  2. Go to «Prepaid Card» section
  3. Select section "Verification" and upload a valid documents for verification of identification: Proof of id, Proof of residency and fill in the Questionnaire.

Usually verification takes up 48 hours but mostly 24 hour


Keywords:

How long verification of documents takes?

Having problem with card verification

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Card Delivery

After ordering XMLGold Prepaid Visa card, you will receive the card within 7-14 days, depending on the country or region delivery is made to.

(Before we send you the card, you need to complete verification (KYC)

We do not send cards to Algeria, Morocco, Nigeria


Keywords:

How long to wait for prepaid card?

I didn't receive my card in more than 14 days?

How fast i will receive my card?


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Card Activation

Once you receive your Prepaid Card you need to activate it:

  1. You need to sign in using your login.
  2. Go to «Prepaid Card» section
  3. Select «Activate card» section and enter 16 digits card number to activate card

In case you have problem with card activation please contact our Customer support.


How to activate my card?

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Card PIN Retrieval

After you card will be activated next step is to retrieve Card PIN:

  1. You need to sign in using your login.
  2. Go to «Prepaid Card» section
  3. Select "Send Card PIN"
  4. In the list of available cards click on the needed card to retrieve PIN Code

You will receive PIN code via sms to your cell phone that you indicated during card purchase!


Keywords:

I didn't receive Sms with pin code?

how to get my pin code for card?

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Card Load/Top up

Here you can read how to load / top up the card.

  1. You need to sign in using your login
  2. Go to «Prepaid Card» section
  3. Select section «Load a card» and select one of your cards to Load/Top up
  4. Enter amount to load/top up into the card and press calculate.
  5. Select payment method / currency and continue.

How can i add funds to prepaid card?

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Card Balance / History

To check balance of the card and the history of transactions:

  1. You need to sign in using your login.
  2. Go to «Prepaid Card» section
  3. Select section «Balance and History»
  4. Click on the card to reviews transaction history.



Questions

How can i check my card balance ?

How to check my card transaction?

Can i see how much i spent?

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Bank Transfer
Bank transfer / wire order

To be able to send Bank transfer/wire :

  1. You have to register. If you are already a member, you need to sign in using your login.
  2. To send us a bank wire transfer you need to complete verification at our site here - https://www.xmlgold.eu/en/account/verification/
  3. After verification is complete. On the home page in the section «”Sell" select Bank Transfer and fill in all required fields. In the right section "Buy" select the product / currency you want to buy.
  4. On next page you will receive our banking details.(Note: follow instruction carefully)

Question

How can i send bank transfer to buy ?

Can i send you bank wire?

I have problem with sending Bank transfer

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Verification process

To send us a bank wire transfer you need to complete verification at our site here - https://www.xmlgold.eu/en/account/verification/.

Only verified customers can send us bank wire transfers.


How long verification takes?

We verify documents within 24 hours from Monday to Friday

Have more questions? Submit request
Online Bank Transfer
What is Online Bank Transfer? How can I use it?

Online Bank Transfer is our new payment option for customers from

Germany, Austria, Spain, France and Italy,

the payment is carried out in EUR and is instant and fast through online internet banking, takes a few minutes to complete!


How fast is online bank transfer to buy bitcoin?

How can i use online bank transfer?

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How to place order with Online bank transfer

Follow instruction on the webpage

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Verification process

To send us online bank transfer you need to complete verification at our site here - https://www.xmlgold.eu/en/account/verification/.

Only verified customers can send us online bank transfers.


How long verification takes?

We verify documents within 24 hours from Monday to Friday

Have more questions? Submit request
SEPA transfer
​What is Sepa Transfer? and its benefits

What is Sepa Transfer? How can I use it?

SEPA is the Single Euro Payment Area; it is a payment-integration initiative of the European Union for the simplification of the bank transfers denominated in Euro.


Why is it better than the regular BANK / IBAN transfer?


First, it is cheaper than the regular IBAN transfer, the cost of which is only 5 EUR for the transfer fee, instead of 20 EUR.


Second, it is much faster than the IBAN and the bank transfer, because the funds can arrive at its destination just within 24 hours, instead of 2 to 4 banking days.


So if you are in European Union and wish to buy Bitcoin and any other crypto and electronic currency Sepa is the best choice.

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How to place order with SEPA transfer

Follow instruction on the webpage

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Verification process for SEPA

To send us a SEPA transfer you need to complete verification here. Only verified customers can send us SEPA transfers. We check documents within 24 hours from Monday to Friday.

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How to place order
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Exchange (Buy and Sell)
Exchange time1

Most of our exchange our done automaticaly and some in semi manual mode

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Notification of Available reserve

If you see that we dont have enough available funds for purchase or sell you can request notification

Fill in the form below and you will be notified when desired amount will be available.

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Where is my money? Failed/pending transaction
Order Problem

I did't receive my money?

1) please contact our support team with your order number to find out what happen.


I did not get an exchange, what can I do?

If more than one hour elapsed, and you have not received your exchange:


1) Check whether you have specified correct account number.

2) Contact customer support and specify the reference of the exchange operation if necessary.


Question

Order problem?

Missing funds

I send more but got lease money / funds.

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How to exchange
(you want to Sell/Give or Buy/Get )
How to Buy How to Buy Bitcoin?
With Bank transfer

The best way to buy bitcoins is to deposit funds to your XMLGold account which is called XMLMoney by sending a bank wire transfer,online bank transfer or Sepa transfer.

You can do this on www.xmlgold.eu by selecting Bank Transfer (USD, EUR or GBP),Online bank transfer or SEPA transfer , then fill out the form and sending the bank wire out to the given details which you will receive to your email after you have uploaded the required documents. Once we receive your bank wire transfer to our bank account, we will automatically credit your xmlgold account and you can start buying bitcoins and any other digital/e-currency available on xmlgold.eu website as much there is available in our currency reserves on the left side menu.



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Bitcoin Exchange time

Bitcoin exchange time


Bitcoin exchange takes about 30 minutes,

And 6 confirmation from bitcoin network.


Question

How fast will i get receive Bitcoin

Bitcoin exchange time

How long it takes to receive bitcoin ?

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How to Buy perfectmoney? How to Sell
Didn't found answer? Submit your question
Submitted your question already? You can check status of your ticket here
Ticket

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